Lecture 5 (Chapter 4 Emotions, Attitudes and Stress I)

Lecture 5 (Chapter 4 Emotions, Attitudes and Stress I) -...

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Chapter 4 Workplace Emotions,  Attitudes, and Stress (Part 1)
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CHAPTER 4 Workplace Emotions, Attitudes, and Stress Learning objectives Emotions, attitudes, and behavior Emotional labor Emotional intelligence Work attitudes Job satisfaction Organizational commitment Work-related stress Stress management
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CHAPTER 4 Workplace Emotions, Attitudes, and Stress Emotions- Why Emotions Were  Ignored in OB The “myth of rationality” Organizations are not emotion-free. Emotions of any kind were thought to be  disruptive to organizations. Original OB focus was solely on the effects  of strong negative emotions that interfered  with individual and organizational efficiency.
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CHAPTER 4 Workplace Emotions, Attitudes, and Stress Emotions Psychological, behavioral, and physiological  episodes experienced toward an object,  person, or events that create a state of  readiness Moods: less intense, not directed toward a  particular target Cognitions: conscious reasoning
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CHAPTER 4 Workplace Emotions, Attitudes, and Stress Positive Emotions at Pike Place Employees at Pike Place Fish Market in Seattle  turned a money-losing, morale-draining business into a  world-famous attraction by deciding to have fun at  work, such as tossing fish and joking with customers.
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CHAPTER 4 Workplace Emotions, Attitudes, and Stress Attitude Feelings Feelings Beliefs Beliefs Behavioral Behavioral Intentions Intentions Cognitive  process Emotional  process Emotional  Episodes Emotions, attitudes, and behavior Behavior Perceived Environment
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Lecture 5 (Chapter 4 Emotions, Attitudes and Stress I) -...

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