Lecture 6 (Chapter 4 Emotions, Attitudes and Stress II)

Lecture 6 (Chapter 4 Emotions, Attitudes and Stress II) -...

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Unformatted text preview: Chapter 4 Workplace Emotions, Attitudes, and Stress (Part 2) CHAPTER 4 Workplace Emotions, Attitudes, and Stress Learning objectives Emotions, attitudes, and behavior Emotional labor Emotional intelligence Work attitudes Job satisfaction Organizational commitment Work-related stress Stress management CHAPTER 4 Workplace Emotions, Attitudes, and Stress Job Satisfaction A person's evaluation of his or her job and work context A collection of attitudes about specific facets of the job Job Satisfaction Supervisor Supervisor Job Job Content Content Co-workers Co-workers Working Working Conditions Conditions Career Career Progress Progress Pay and Pay and Benefits Benefits CHAPTER 4 Workplace Emotions, Attitudes, and Stress Job satisfaction and performance Happy workers are somewhat more productive workers, but When rewarded, job performance affects satisfaction Job satisfaction affects motivation but may have little effect in jobs with little employee control (e.g. assembly lines) General attitude is a poor predictor of specific behaviors - dissatisfaction can lead to E, L, V or N CHAPTER 4 Workplace Emotions, Attitudes, and Stress Responses to job dissatisfaction: EVLN model Loyalty Loyalty Voice Voice Exit Exit Neglect Neglect Leaving the situation Quitting, transferring Changing the situation Problem solving, complaining Patiently waiting for the situation to improve Reducing work effort/ quality Increasing absenteeism CHAPTER 4 Workplace Emotions, Attitudes, and Stress Responses to Job Dissatisfaction...
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This note was uploaded on 02/23/2012 for the course MGMT 121 taught by Professor Karenlee during the Fall '10 term at HKUST.

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Lecture 6 (Chapter 4 Emotions, Attitudes and Stress II) -...

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