Lecture 13 (Chapter 8 Communicating in teams)

Lecture 13 (Chapter 8 Communicating in teams) - Feedback on...

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CHAPTER 8 Communicating in Teams and Organizations (Part I) Feedback on project reports Make sure different parts of your report fit together Analyses at 2 levels e.g. motivation and leadership; personality  and conflict; values and teams In-depth analyses Covering the various reasons for why a theory / concept predicts a  particular outcome How do the two levels of analyses combine to give additional insights? Applying entire theories  Why are some aspects of a theory not applicable?  How might they have been applied had the situation been different?  Every suggestion may not be applicable in all cases Follow formatting guidelines, complete sentences
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Chapter 8 Communication in Teams  and Organizations
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CHAPTER 8 Communicating in Teams and Organizations (Part I) Learning objectives Communication functions and process Communication channels Verbal and nonverbal communication Information technologies and communication Media richness Communication barriers Improving interpersonal communication Organizational communication
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CHAPTER 8 Communicating in Teams and Organizations (Part I) Communication The process by which information is  transmitted and  understood  between two or  more people Transmitting the sender’s  intended meaning   (not just symbols) is the essence of good  communication
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CHAPTER 8 Communicating in Teams and Organizations (Part I) Functions of communication Coordinating work activities  Fulfilling drive to bond  Knowledge management Decision making
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CHAPTER 8 Communicating in Teams and Organizations (Part I) Communication process  model Receiver Decode message Encode feedback Form feedback Sender Form message Encode message Decode feedback Transmit Message Transmit Feedback Noise Receive encoded message Receive feedback Channel
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CHAPTER 8 Communicating in Teams and Organizations (Part I) Communication channels Verbal Face-to-face  interaction Oral  and  written  communication Nonverbal Actions, facial expressions, gestures, voice  intonation, physical distance, silence As  parallel conversation  in face-to-face meetings
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CHAPTER 8 Communicating in Teams and Organizations (Part I) Voice intonation Placement of the emphasis   Why don’t I take  you  to dinner tonight? Why don’t  I  take you to dinner tonight?    Why  don’t  I take you to dinner tonight?    Why  don’t I take you to dinner tonight?  Why don’t I  take  you to dinner tonight?  Why don’t I take you to  dinner  tonight?  Why don’t I take you to dinner  tonight   What it means I was going to take someone else.
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Lecture 13 (Chapter 8 Communicating in teams) - Feedback on...

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