{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

Lecture 16 (Chapter 10 Conflict Management)

Lecture 16 (Chapter 10 Conflict Management) - Conflict...

Info iconThis preview shows pages 1–7. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 10 Conflict Management
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Learning objectives Define and understand conflict Is conflict good or bad? Sources of conflict Conflict handling styles Structural approaches to conflict management
Background image of page 2
Conflict Defined The process in which one party perceives that its interests are being opposed or negatively affected by another party
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Is Conflict Good or Bad?: Pre 1970s View Historically, experts viewed conflict as dysfunctional Undermined relations Wasted human energy Results in job dissatisfaction, turnover, stress, lower productivity, less information sharing Level of conflict Conflict outcomes Bad Good Low High 0
Background image of page 4
Is Conflict Good or Bad?: 1970s- 1990s View From 1970s to 1990s, experts believed there is an optimal level of conflict Dysfunctional to have too little and too much conflict Some conflict is good because: better decisions reexamine assumptions Improves responsiveness to external environment Increases cohesion within the team Level of conflict Conflict outcomes Bad Good Low High 0 Optimal conflict
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Is Conflict Good or Bad?: Emerging View
Background image of page 6
Image of page 7
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}