Lecture 16 (Chapter 10 Conflict Management)

Lecture 16(Chapter - Conflict Management Chapter 10 Learning objectives Define and understand conflict Is conflict good or bad Sources of conflict

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Chapter 10 Conflict Management
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Learning objectives Define and understand conflict Is conflict good or bad? Sources of conflict Conflict handling styles Structural approaches to conflict management
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Conflict Defined The process in which one party perceives that its interests are being opposed or negatively affected by another party
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Is Conflict Good or Bad?: Pre 1970s View Historically, experts viewed conflict as dysfunctional Undermined relations Wasted human energy Results in job dissatisfaction, turnover, stress, lower productivity, less information sharing Level of conflict Conflict outcomes Bad Good Low High 0
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Is Conflict Good or Bad?: 1970s- 1990s View From 1970s to 1990s, experts believed there is an optimal level of conflict Dysfunctional to have too little and too much conflict Some conflict is good because: better decisions reexamine assumptions Improves responsiveness to external environment Increases cohesion within the team Level of conflict Conflict outcomes Bad Good Low High 0 Optimal conflict
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Is Conflict Good or Bad?: Emerging View
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This note was uploaded on 02/23/2012 for the course MGMT 121 taught by Professor Karenlee during the Fall '10 term at HKUST.

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Lecture 16(Chapter - Conflict Management Chapter 10 Learning objectives Define and understand conflict Is conflict good or bad Sources of conflict

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