London Ambulance Service Computer Aided Dispatch (LASCAD) Failure

London Ambulance Service Computer Aided Dispatch (LASCAD) Failure

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1/25/12 London Ambulance Service Computer Aided Dispatch (LASCAD) Failure 1/3 www.savive.com/casestudy/londonambulance.html London Ambulance Service Computer Aided Dispatch (LASCAD) Failure An analysis of the failure of the London Ambulance Service Computer Aided Dispatch system. Savive Home Training Consulting Case Studies Clients Resources Guidebook Index Legal Notice Contact Details The London Ambulance Service Computer Assisted Dispatch (LASCAD) system was intended to replace a manual system and improve communication , location and dispatch of vehicles to improve the timeliness of medical treatment. It also provided auditing and analysis systems to monitor and improve the system over time. Initial Problems During a trial period of the LASCAD in a semi-manual style for three divisions of the city, where operator were allowed to override various decisions of the system, a variety of problems were noted. These included the failure to detect duplicated calls, prioritise messages and prevent them
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London Ambulance Service Computer Aided Dispatch (LASCAD) Failure

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