LondonAmbulanceHyland

LondonAmbulanceHyland - London Ambulance Service Computer...

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London Ambulance Service Computer Aided Disaster March 21, 2003 Sam Hyland hylandsb@mcmaster.ca Software Engineering 3B03
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They made virtually every mistake in the book. — Paul Williams LAS Inquiry Member 9
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I have decided the honourable course of action is to offer my resignation. — John Wilby chief executive of LAS and primarily responsible for CAD system October 28 1992 5
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Outline Stakeholders: The key players and their role Lead Up: Gearing up for failure Failure: 900 Complaints Aftermath: Taking responsibility Epilogue: Ethics or Lack Thereof Conclusion and Discussion
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Stakeholders: London Ambulance Service (LAS) Management John Wilby Chief Executive LAS Board Workers NUPE (National Union of Public Employees) Procurement Team
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Stakeholders: Apricot Computers/Systems Options Apricot Computers (Apricot) UK Based hardware manufacturer Systems Options (SO) Small UK software developer Lost bid for simpler Cambridgeshire Ambulance Service CAD system. 12 Won Bid for LAS CAD
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Stakeholders: British Government Virginia Bottomley – Health Secretary under John Major (Prime Minister) David Blunkett – Shadow Health Secretary Oversaw LAS indirectly through National Health Service (NHS)
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Stakeholders Citizens of London Need access to LAS for emergency medical care Local and Regional Health Organisation Health Councils, Hospitals, District Health Authorities Competing Bidders Recognised Apricot/SO proposal and implementation was flawed
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Lead Up: LAS Background and Motivation Serves 6.8 – 10 million people Over 700 Ambulances Largest Ambulance service in the world 12 Manual dispatch system was inadequate 2 Slow, New standard required 3 min mobilization Error Prone LAS believed CAD was the only possible solution
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Lead Up: The First Try Development began in 1987 2 Specification changed drasticaly in 1989 2 Canceled October 1990 after two failed tests 2 Independent investigation recommended 2 Modifying another districts system Expected cost of £1.5 million and 19 months Costs and timeframe would increase if developed from scratch
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This note was uploaded on 02/23/2012 for the course COMP 553 taught by Professor Ajay during the Spring '12 term at Ill. Chicago.

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LondonAmbulanceHyland - London Ambulance Service Computer...

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