Hw1 sol - ï‚ Fertilizer spare parts of mowers… c What...

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Hazel Case (1) (10 pts) In what ways are Hazel’s customers most likely to judge the quality of her lawn care service? Outcome of the service. Availability and flexibility of the service. ( Is it easy to make an appointment for the lawn care service with Hazel? ) How long will it take Hazel to finish the service? Cost. (2) (50 pts) Hazel is the operations manager of her business. Among her responsibilities are forecasting, inventory management, scheduling, quality assurance, and maintenance. a. What kinds of things would likely require forecasts? Demand. ( Will there be an increase or a decrease in the total number of customers? ) Cost. (e.g. Increase in cost of hiring part-time workers. ) Competitors. ( A similar lawn care company may appear. ) Replacement of the equipment. Inventory. Weather. b. What inventory items does Hazel probably have? Name one inventory decision she has to make periodically. Mowing and landscaping equipment, fertilizer…
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Unformatted text preview:  Fertilizer, spare parts of mowers… c. What scheduling must she do? What things might occur to disrupt schedules and cause Hazel to reschedule?  Hazel should make a schedule of the lawn care service for different customers by different part-time workers.  Weather, traffic, no-show of part-time workers and equipment malfunction… d. How important is quality assurance to Hazel’s business? Quality is the most important thing in Hazel’s business. High quality keeps the existing customer and attracts new customer. e. What kinds of maintenance must be performed? Equipment maintenance and vehicle maintenance. Patient Shuffle. (1) (20 pts) Most of you played better than me. (2) (10 pts) Time limit, lots of patients with different needs, and lack of doctors… (3) (10 pts) Get familiar with the game. Keep an eye on all the patients and doctors. First come, first served. Get patients out before admitting more. …...
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