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Unformatted text preview: learning. In the future, I can begin by empathizing with her on being overwhelmed before I begin to instruct her on how something is done. When I began with the company no one really taught me how to do things properly and I had to learn as I went along. Offering assistance in the learning process while relating to her feelings will help build a better relationship with this young. I am grateful that I did not mirror her attitude toward me that day. A negative coupled with another negative will not produce a positive result. Later the same day she called me and apologized for her rudeness. At that point I accepted her apology as well as empathized with her on the feeling of frustration of learning a new job without proper training. It has been two days, now and she is much more pleasant with me when I need something from her, and she no longer interrupts me when I am attempting to help her. EMPATHY EXERCISE 3...
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This note was uploaded on 02/23/2012 for the course PSY 220 taught by Professor Lind during the Spring '10 term at University of Phoenix.
- Spring '10