mod2 - REMEMBER: YOU MUST CHOOSE EITHER MODULE 1 OR MODULE...

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Module 2 - 6 REMEMBER: YOU MUST CHOOSE EITHER MODULE 1 OR MODULE 2 BUT NOT BOTH Module Two: Business Writing – Conveying Bad News Well Module 2 Due Date : 7 October 2010 Value: 10% Objectives: 1. Recognize that the negative impact of communicating bad news through written means can be minimized with the correct approach. 2. Learn techniques for writing effective, yet polite, refusal letters that do not antagonize or embitter the recipient. 3. Practice these skills through writing a letter that turns down a job applicant and a letter that refuses funding for a community organization. Readings: READER: Charles T. Brusaw, Gerald J. Alred and Walter E. Oliu. The Business Writer’s Handbook (5 th edition) New York: St. Martin’s Press, 1997, pp. 517-519. READER: Margot Northey. Impact: A Guide to Business Communication (4 th edition)
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mod2 - REMEMBER: YOU MUST CHOOSE EITHER MODULE 1 OR MODULE...

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