Case 19 Dilemma at the Devils Den

Case 19 Dilemma at the Devils Den - The student employee...

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Case 19 Dilemma at the Devil's Den Dilemma at Devil’s Den* Overview Dilemma at Devil’s Den records the observations of unethical behavior and general poor strategy execution at a university snack bar by a part-time student employee. At the time of the case, the student employee was a 21 year old junior with a concentration in finance. She originally started working at the Den in order to earn some extra spending money and had been working there for one semester when she became upset with some of the happenings. The Den was managed by contract with an external company, College Food Services (CFS). What bothered her was that many employees were allowing their friends to take free food, and the employees themselves were also taking food in large quantities when leaving their shifts. The policy was that employees could eat whatever they liked free of charge while they were working, but it had become common for employees to leave with food and not to be charged for their snacks while off duty as well.
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Unformatted text preview: The student employee felt these problems were occurring for several reasons. For example, employee wages were low, there was easy access to the unlocked storage room door, and inventory was poorly controlled. Also, there was weak supervision by the student managers and no written rules or strict guidelines. It seemed that most of the employees were enjoying “freebies,” and it had been going on for so long that it was taken for granted. The problem got so far out of hand that customers who had seen others do it felt free to do it whether they knew the workers or not. The employees who witnessed this never challenged anyone because, in her opinion, they did not care and they feared the loss of friendship or being frowned upon by others. Apparently, speaking up was more costly to the employees than the loss of money to CFS for the unpaid food items. It seemed obvious to her that the employees felt too secure in their jobs and did not feel that their jobs were in jeopardy....
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