7361 - Telephone Consultation Growth Area There has been an...

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    Telephone Consultation
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Growth Area There has been an explosive growth in the use  of the phone in all areas of life, from telephone  banking, insurance, shopping and not least  medicine. GP co-operatives have accelerated the shift  from home visits to telephone advice. NHS direct is another push in the direction of  telephone health care provision.
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Out of Hours It is argued that a high proportion of out of  hours calls can be dealt with over the  phone.
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Out of Hours There is little evidence that patients are  satisfied with this. One study showed 33% who got telephone  advice had originally wanted a home visit, of all  the patients who got such advice, including the  ones that were expecting it, 25% were unhappy  with the telephone advice. And over all 49% of  callers would have preferred a home visit.
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Concerns Concerns have also been expressed with  the performance of providers of telephone 
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7361 - Telephone Consultation Growth Area There has been an...

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