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5 15 11 Note to Staff we are a team not a family

5 15 11 Note to Staff we are a team not a family -...

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Note to Staff: We’re a Team, Not a Family By ADAM BRYANT Published: May 14, 2011 Sign In to E-Mail   Print   Reprints   This interview with  Linda Lausell Bryant , executive director of Inwood House in New York, was  conducted and condensed by  Adam Bryant . Inwood House focuses on teenagers’ health issues.  Librado Romero/The New York Times Linda Lausell Bryant is executive director of Inwood House in New York, which focuses on teenagers' health issues. When a workplace is about teamwork, she says, people worry about their specific roles, not about who has the most power. Corner Office Every Sunday, Adam Bryant talks with top executives about the challenges of leading and managing. In his new book,  " The Corner Office " (Times Books), he analyzes the broader lessons that emerge from his interviews with more than 70  leaders.  Excerpt » More ‘Corner Office’ Columns » Subscribe to Corner Office via RSS » Q.  Talk about some important influences for you. 
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A.  Part of my background includes conflict resolution training. And I really feel like that has  shaped me tremendously. There are understandable tendencies among people to say, “Let’s  avoid conflict.” I was trained to really go for it, and find out what some disagreement is  about. What’s really underlying it? What are the underlying needs and issues here?  So two people will present the conflict as, “I wanted the red one; she wanted the blue.” Or  whatever it is. But is it really about the red or the blue, or what’s it really about? I’ve always  felt particularly adept at finding out the underlying psychodynamic issues. The training to  not avoid the conflict — to kind of go for it and learn to get comfortable with it — was  something that shaped me very much.  Q.  How else does your background influence the way you manage and lead?   A.  You have to respect not only people’s needs, but also their pain, their vulnerability. A lot of  battles are about very personal things. I’m very attuned to the unspoken needs that people  play out in the workplace. People are people in whatever setting — they bring their luggage  of stuff, we all do — and the dynamics in the workplace are a function of the interaction of  what we all have in our suitcases. You can’t change that. You can acknowledge it. You can  give it space. You can give it air and light. In the end, it can’t rule the day, either, because in  the workplace there are higher things and rules that are going to guide what we need to do  here. It’s helpful to know that, and be aware of it as a boss, and it’s even better if employees 
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5 15 11 Note to Staff we are a team not a family -...

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