10 Based on the cost per call that you entered this figure is the amount you might save at the level of annual calls per year that you entered? 11. This is the estimated savings based on industry statistics in our database. The range represents calculations based on two data points that we have on costs per call. The range may or may not include the savings indicated by your specific costs per call. It is another independent assessment of possible savings. If your savings indicated in number 10 are higher than the range here (#11) it means that your real costs per call are greater than the averages we have in our database for your industry. If the savings indicated in #10 are lower than the range here it means that your costs per call are lower than the averages for your industry in your data base. 12. ROI- your actual costs This ROI is expressed as a percentage of amounts invested. This calculation is based on the actual costs per call that you entered for your center. A percentage above 100%
This is the end of the preview. Sign up
access the rest of the document.