cio - The New Voice of the CIO Insights from the Global...

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T h e New Vo ic e of the C IO Insights from the Global Chief Information OfFcer Study
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This study is based on conversations with more than 2,500 Chief Information OfFcers worldwide.
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Patrick Toole Vice President and Chief Information OfFcer IBM Corporation
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3 A letter from the Chief Information OfFcer A note to fellow CIOs Welcome to the frst IBM Global ChieF InFormation OFfcer Study. ±or this groundbreaking report, we met Face-to-Face with more than 2,500 oF you, From 78 countries, 19 industries and organizations oF all sizes. Through our conversations, we gained an unprecedented amount oF insight about what it takes to help grow profts as a CIO today. You told us about the need to balance a variety oF seemingly competing demands, a need that is stronger than ever beFore. Like your colleagues in the executive suite, you see substantial change on the horizon: business models, budgets and macroeconomic Factors, and so much more. At the same time, you set the bar high as you respond to near-term challenges, enacting standardization and centralization to lower enterprise IT expenses. And many oF you aspire to Fully leverage data to support decision making. The pages ahead contain an analysis oF what we learned by listening to you. You and your peers are increasingly active in setting strategy and solving business problems. There is a Fundamental Focus in three areas: making innovation real, raising the ROI oF IT and expanding business impact. One beneft oF speaking with such a large and diverse group oF CIOs around the world is the opportunity to share their practical advice and success stories with you. I hope you’ll agree that this study is more than just interesting; it’s also a useFul tool, providing a glimpse into what works well For you and your peer CIOs now, as well as your visionary plans For the Future.
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4 The New Voice of the CIO We encourage you to bring ideas from this study into discussions with your executive peers. As CIOs, we are responsible for both business and technology leadership. We understand the mechanics of how to make our organizations more productive, innovative and smarter. We are well positioned to help our organizations gain competitive advantage today and in the years ahead. Thank you to all who invited us into your ofFces and enabled us to turn up the volume on the New Voice of the CIO. Patrick Toole Vice President and Chief Information OfFcer IBM Corporation
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5 Table of contents Chapter One Chapter Two Chapter Three Chapter Four Chapter Five How our research was conducted 6 Executive summary 8 Making Innovation Real 13 Raising the ROI of IT 21 Expanding Business Impact 29 Tuning to Context 37 Increasing CIO Success 43 Acknowledgments 57 The right partner for a changing world 58 Notes and sources 59 For further information 60
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6 The New Voice of the CIO How our research was conducted± This report is the inaugural edition of our IBM Chief Information OfFcer (CIO) study the latest in the ongoing C-Suite Study Series developed by the IBM Institute for Business Value. To better understand the challenges
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This note was uploaded on 02/22/2012 for the course CSR 309 taught by Professor Staff during the Fall '08 term at Purdue University-West Lafayette.

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cio - The New Voice of the CIO Insights from the Global...

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