csco - The Smarter Supply Chain of the Future Insights from...

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Insights from the Global Chief Supply Chain Officer Study The Smarter Supply Chain of the Future
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This study is based on face-to-face conversations with nearly 400 supply chain executives worldwide.
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Tim Carroll Integrated Supply Chain Vice President IBM Corporation
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3 Letter from the Supply Chain Vice President A note to fellow Supply Chain Executives Welcome to our inaugural edition of the IBM Global Chief Supply Chain OfFcer Study. As part of this worldwide effort, we had the great privilege of sitting across the desk from 400 of you, discussing your supply chain challenges and aspirations. You told us of your continuing struggle to gain more supply chain visibility, meet escalating customer demands and control costs — and about how emerging economies are developing into real markets, not just places to procure low-cost parts and outsource manufacturing. Cheaper, faster, better is — and has been — the mantra among supply chain executives. However, I was encouraged to hear about innovative approaches you’re taking to meet these challenges. And we can continue to learn from each other through collaborative research like this study. As important as cheaper, faster, better is, this year, we’re beginning to hear a new verse — a clear message about the overwhelming need to manage risk. A crisis in some far-±ung country can now spread very quickly across the world economy, creating tremendous turbulence. As our supply chains have become more intertwined, none of us is immune. To deal effectively with risk and meet your business objectives, we believe supply chains must become a lot smarter.
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4 The Smarter Supply Chain of the Future This is an extremely energizing prospect for supply chain leaders. You have a remarkable opportunity to use the instrumentation, interconnection and intelligence now within your grasp to create the robust, secure and sustainable supply chain businesses today demand. I hope our Chief Supply Chain OfFcer Study is helpful to you. My IBM colleagues and I look forward to further conversation about what this smarter supply chain will look like — and how we can work together to make it a reality. Tim Carroll Integrated Supply Chain Vice President IBM Corporation
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5 Executive summary 6 Chapter One The top five supply chain challenges 11 Chapter Two The smarter supply chain of the future 31 Chapter Three Building the smarter supply chain 55 Study methodology 62 Acknowledgments 63 About IBM Global Business Services 64 Notes and sources 65 Glossary 66 For further information 67 Table of contents
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6 The Smarter Supply Chain of the Future Executive summary Volatile. That’s perhaps the best word to describe today’s global market- place. Like economies and fnancial markets, as supply chains have grown more global and interconnected, they’ve also increased their exposure to shocks and disruptions. Supply chain speed only exacerbates the problem. Even minor missteps and miscalculations can have major consequences as their impacts spread like viruses throughout complex supply chain networks.
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csco - The Smarter Supply Chain of the Future Insights from...

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