Getting feedback summary - Gettingfeedback

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Getting feedback So how did you learn to turn down the music? Answered by Joseph Plumeri , Willis Group   One of the problems with that kind of style is that there are very few people who want to tell you that  there's something wrong. So you pay attention to people. You pay attention to their body language and how they're  reacting to you. And I remember a good friend saying to me, you can be much better than you are. And I said what are  you talking about? And they said, you know, if you gave other people a chance to participate in what excites you, and  have them get excited along with you, you could really do some great stuff. I don't mean to suggest that I've mastered  that, and there's not a period at the end of that sentence. It's still a work in progress. This answer originally appeared in On Passion and Playing in Traffic »   What else have you learned to do? Answered by Carol Bartz , Yahoo   I have a bad habit — you get half your question out and I think I know the whole question, so I want to  answer it. And so I actually had to be trained to take a breath. I really want to listen. I want to engage, but I have to  shut up. You can see I’m a talker. I also ask simple questions, like "How am I doing? What should I do differently?" At  first, people are shocked when you ask them that. They won’t answer right away because they actually don’t think  you’re genuine about it, so you have to kind of keep probing and make it safe. They eventually will come around and  say, "Well, just this." This answer originally appeared in Imagining a World of No Annual Reviews »   Any other key lessons that you learned along the way? Answered by Lawrence W. Kellner , Continental Airlines   The importance of listening and, in many cases, getting the quiet person who doesn't necessarily always  contribute to speak up. You've got to go ask them sometimes, and I counsel them on the side: "Don't make me come 
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find you. When you're in a meeting and you see where we're going and you've got a view on it, don't wait until I ask  your opinion." As I moved up the chain, I quickly realized that I knew less about a lot of areas than the people who  worked for me, and if I was talking, they were just going to do what I wanted. So it was really important to listen to  them and get their feedback. By listening to all sides, I could try to figure out the right answer. This answer originally appeared in
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This note was uploaded on 02/22/2012 for the course CSR 309 taught by Professor Staff during the Fall '08 term at Purdue University-West Lafayette.

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Getting feedback summary - Gettingfeedback

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