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Unformatted text preview: ace Bondag Booz-Allen & Hamilton Borden Chemical, Inc. Bose BOSS Internet Group Branch Banking & Trust Co Brigade Brightpoint Brink's Home Security BroadbandNOW © Copyright Broadview Networks Broder Bros. Brodia BRONSON Laboratories Brown & Company Brown & Williamson Brown Brothers Harriman & Co. Brownells Inc BSLD - Customer Care Buffets, Inc. BullsEye Telecom Burnham Corp Business Improvement Business Response Inc Butler Technology Solutions C&H Distributors Cabela's, Incorporated Cable One Inc Cablevision Cadillac Customer Assistance Network Centrobe Caesars Entertainment Inc, Contact Center Cal State 9 Credit Union Calgon Carbon Corporation Calif State Automobile Association Call Center Group for UCSF Medical Center Call Center Twinner CallTech Communications Canandaigua National bank Canon ITS, Inc. Cap Gemini Ernst & Young Cape Cod Five Cents Savings Bank Capital Metro Transportation Authority Capital One Financial, Inc. Cardiff Software Cardinal Health CareCounsel, LLC Caremark Rx Carilion Health System Carle Foundation Hospital Carlson Companies Carolina Holdings, Inc. CCC Information Services Inc. CCH Incorporated CCN Managed Care, Inc. CDC IXIS Asset Management Services CDW Computer Centers, Inc. cellcom Cellular One 2005 BenchmarkPortal, Inc. Cendant Centaurs National Bank Center for Health Information Central Corporation Credit Union Central Vermont Public Service Corp CENTRIQ century maintenance supply Ceridian CH Robinson Charles Schwab & Co. Charlotte Metro C U Charter Communications Chas. Levy Circulating Company Chase BankCard Services, Inc. Checks Unlimited Chelsea & Scott Chemical Bank Shoreline Chevron Products Company Children's Hospital Choice Hotels Intl ChoicePoint Direct chrysler financial Chubb & Son Insurance CIBA Vision Cidera, Inc. Cigna HealthCare CIGNA Retirement & Inv Serv Cimetric Commerce Citibank Citicorp Citizens Bank Citizens Gas City National Bank City of Ft. Collins Utilities City of Jacksonville City of Winston-Salem Claims Administration Corp. Clark Public Utilities Clarke American Checks Inc. CMS CNA Coachmen RV Company Cobb County Water system Coinstar, Inc. Colgate Pharmaceuticals College of American Pathologists colorfx marketing services Columbia Funds Services Inc Columbia Gas of Kentucky, Inc. Columbia Gas of Pennsylvania and Maryland Columbia House Columbia Service Partners 10 This report is for internal Aspect use only. Distribution of this Report outside of Aspect is strictly forbidden. Chapter 2: Partial List of Benchmark Participants Crestview Consulting Group, LLC Critical Path Critikon Co LLC Cross Country Automotive Services Crowley Maritime Corporation Cruiseline inc Crutchfield Corporation CSAA CSC CSG Systems Intl CT Natural Gas Cummins Inc. Cumulus Information Services CUNA Mutual Group Cuno, Inc. Cushman Fruit Company Customer Solutions Group Cyber City Teleservices Daimler Chrysler Financial Daisytek, Intl Damark International, Inc. Datastream Systems Datavantage DB Communications DDSCC DealerGain DecisionOne DeepGreen Bank Deere Harvester Credit Union Del Webb Delias Dell Computer Deloitt...
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