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Unformatted text preview: day’s hottest topics: Customer Contact Outsourcing. Companies are in a quandary about
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The Four-Minute Customer: Getting Jazzed about Your People and Quality Management in Your Call Center
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Wake Up Your Call Center: Humanizing Your Interaction Hub, 3rd edition
With new and up-to-date material, this third edition speaks volumes about the need to reinforce the human element
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By Rosanne D’Ausilio, Ph.D Price: $44.95 Copyright © 191 2005 BenchmarkPortal, Inc. This report is for internal Aspect use only. Distribution of this Report outside of Aspect is strictly forbidden. This report is for internal Aspect use only. Distribution of this Report outside of Aspect is strictly forbidden. Order Form
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This note was uploaded on 02/22/2012 for the course CSR 309 taught by Professor Staff during the Fall '08 term at Purdue University-West Lafayette.
- Fall '08