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Unformatted text preview: In the second calculation we want to know your cost per call (if you know it). If you do not know your cost per call dont worry our database has average costs for all industries listed. Then you can estimate the percentage of calls that you think (or have been told by vendors you could reasonably expect) to become self- service. What we like about this is that you can see how self-service can have a huge payoff even if low percentages of calls switch to self-service....
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- Fall '08