Linde qaire 1 30 08

Linde qaire 1 30 08 - TheFraserGroup Final srr CUSTOMER...

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The Fraser Group Customer and Employee Relationship Metrics Final 1/18/08 1/30/08 srr CUSTOMER QUESTIONNAIRE Hello, may I speak with (TAKE N AME FROM LIST)? If asked what this is about: My name is _____. I am calling on behalf of Linde/BOC. We are conducting a survey of our most valued c lients . I understand Mr./Ms. (NAME) is influential in th e process of choosing industrial gas suppliers . If respondent not available: Is there a more convenient time for me to reach him/her? YES (note time and date , call back then ) NO : Thank you for your time. (end interview) If respondent is available: Hello, Mr./Ms. (NAME). My name is _____________. Let me assure you this is not a sales call. I’m calling on behalf of Linde, formally formerly known as BOC , your supplier of industrial gases such as: oxygen, nitrogen , argon and other gases used in industrial and commercial application. . ( CLARIFIER: HERE WE’RE TALKING ABOUT OXYGEN, NITROGEN, ARGON AND OTHER GASES USES IN INDUSTRIAL AND COMMERCIAL APPLICATIONS.) Linde has hired my company, The Fraser Group, an independent market research organization, along with Purdue University to explore the issues most important to you as a user of (industrial/) commercial gases. I want to assure you this is not a sales call. Our We are interest ed is in learning more about the requirements of the users of industrial and / commercial gases and how suppliers such as Linde/BOC manufacturers might improve the products and services and programs they offer. Linde/BOC regards you as a valued customer and provided us with your name and numb er. This survey will take approximately 15 minutes, would you have time to share your feedback with me now? 520 North State Road 135, # M158 Greenwood, IN 46142-1324 Telephone 317.859.7442 E-Mail - [email protected]
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YES: Thank you, Mr./Ms. (NAME). I want to assure you that Y y our identity and individual answers will not be revealed unless there is something you would like us to share directly with Linde/BOC for follow-up . but only combined with others. (This is a good idea, because it gives Linde the possibility to follow-up with any clients that feel they have an issue that has not been adequately resolved!! This is proactive and often appreciated.) GO TO Q1 NO: Is there a more convenient time that I could call back ? Your feedback is important to Linde/BOC ’s improvement initiates for your company. YES: (note date & time, call back then) Thank you for your time. (end interview) NO: Thank you for your time. (end interview) I f respondent tells you they do not deal with Linde/BOC: Can you give me the name of the person who deals with the industrial/commercial gas suppliers?
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Linde qaire 1 30 08 - TheFraserGroup Final srr CUSTOMER...

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