Management by walking around summary

Management by walking around summary - It' Answered by...

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Management by walking around It's also more time-consuming. Answered by Joseph Plumeri , Willis Group   I spend 25 percent to 30 percent of my time calling my associates -- whether they had a family problem  or pulled off a great deal and brought in a new client, or saved a client. Two-minute phone call, or handwritten note. I  can't begin to tell you how important that stuff is. Emails are easy, but sometimes they get in the way of really feeling  how somebody feels about your effort. So you take the time to write a note or pick up the phone and call somebody. I  just think that's very important in building a great business. This answer originally appeared in On Passion and Playing in Traffic »   Have you always done that? Answered by Joseph Plumeri , Willis Group   I stepped it up more. When you run a global organization, you've got to find a way to keep all this stuff  together. And when I first got to Willis, nobody did that. The chairman had his own floor and he had his own elevator.  I took off all the doors. There are no doors on any of the offices at Willis, except the conference rooms, and the  bathrooms. They thought I was nuts. But I wanted to stimulate conversation. My office doesn't have a door. Nobody  has a door. This answer originally appeared in On Passion and Playing in Traffic »   How do you do that? Answered by Drew Gilpin Faust , Harvard University   I spend a huge amount of time reaching out to people, meeting with people, trying to move around the  campus, either literally or digitally, and with alumni networks all over the world, so that I can connect. Leadership by  walking around — that’s not just a space anymore, that’s a digital space, it’s virtual space. So an enormous amount of  my job is listening to people, trying to understand where they are, how they see the world so that I can understand 
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how to mobilize their understanding of themselves in service of the institutional priorities. So it might be meeting with  then projecting that across the Internet so any alumnus or alumna, anyplace in the world, can log in and also send in a  question, as well. It might be having an ice cream social the day I took office, inviting the entire university to come and  have ice cream in Harvard Yard, on July 1, 2007, which thousands of them did, so that I could shake a hand, look in  an eye, say a name and try to be a person, to be a real person. This answer originally appeared in
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This note was uploaded on 02/22/2012 for the course CSR 309 taught by Professor Staff during the Fall '08 term at Purdue.

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Management by walking around summary - It' Answered by...

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