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Unformatted text preview: centers in the United States. Over 300 variables from each center were collected on budget, resources, operations, personnel, technology, and strategy. The Purdue database is the widest and deepest database for call centers in the world. You can get a free report on how your call center compares to others in your industry by visiting www.benchmarkportal.com who has licensed the commercialization of this data....
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This note was uploaded on 02/22/2012 for the course CSR 309 taught by Professor Staff during the Fall '08 term at Purdue University-West Lafayette.
- Fall '08