{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

MORE - centers in the United States Over 300 variables from...

Info icon This preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
MORE The Purdue University ROI calculator is a simple determination of ROI based on exclusive and unbiased data that we have been collecting for over 10 years at the Center for Customer Driven Quality at Purdue University. The calculations are not designed to replace more extensive and individual calculations of ROI but serve as an unbiased estimate based on industry data. The database used for this consists of extensive call center data from over 4000 contact
Image of page 1
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: centers in the United States. Over 300 variables from each center were collected on budget, resources, operations, personnel, technology, and strategy. The Purdue database is the widest and deepest database for call centers in the world. You can get a free report on how your call center compares to others in your industry by visiting www.benchmarkportal.com who has licensed the commercialization of this data....
View Full Document

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern