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Unformatted text preview: Provide required resources: training, time, and technology, staff and consultants to implement change, and urge customers to participate in the transition. Empower: Liberate people to act: give authority to personnel, make process changes, encourage technology creativity, and encourage customer suggestions and feedback. Reinforce: Continually strengthen and provide support: Recognize efforts and celebrate accomplishments, establish a method for process enhancement, systematically assess technology requirements, and request and respond to customer feedback Perpetuate: Establish the enduring new state: base personnel actions on new state, validate processes against vision and goals, maintain and continually enhance technology, and focus on customer satisfaction and feedback. • Needs improvement, • Not assessed • Acceptable • Better than acceptable...
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This note was uploaded on 02/22/2012 for the course CSR 309 taught by Professor Staff during the Fall '08 term at Purdue University-West Lafayette.
- Fall '08