This preview has intentionally blurred sections. Sign up to view the full version.View Full Document
Unformatted text preview: Re-Recruit Your Team Every DayPublished: July 2, 2010This interview with Linda Heasley, president and chief executive of The Limited, was conducted and condensed by Adam Bryant. July 2, 2010Re-Recruit Your Team Every DayThis interview with Linda Heasley, president and chief executive of The Limited, was conducted and condensed by Adam Bryant. Q. What were some big leadership lessons for you? A. When I was in college, I took a leave of absence from school and worked as a community educator in Arizona, and I learned a lot from a man who was in this tiny community who was trying to get plumbing and streets for his town. He was a simple man, but he had incredible dynamism, and a lot of that was from the vision and the selflessness that he put forward. So I learned from that experience that it’s not about you, it’s about the bigger picture. Q. How has your leadership style evolved? A. I didn’t start out thinking I’d be in retail. I worked with analytical teams, and what I have come to love about retail is the link between art and management science. It’s a very creative environment, and it’s been great for me to bring the rigors that I learned in that analytical world and apply it to retail. What I have come to understand in managing creative types is intuition and appreciation for the art, and I’m always willing to back the intuition of my best merchant. There’s something that you can’t pin down. So it is balancing the art and the science of it all. We’re still a fact-based organization. We still have to drive to the bottom line. At the same time, I have come to realize there are some things you cannot explain with a hypothetical model, that you just do have to go with your gut sometimes. You trust and you believe. Q. Let’s talk about hiring. What qualities are you looking for? A. Passion. I like curiosity. I like energy level. They have to have a sense of humor. They have to be willing to take a risk. I will ask questions around each of those to try to flesh that out, like, “Give me an example of a situation where you think you took a risk or took a controversial point of view.” It’s as much about seeing how they addressed issues you think you took a risk or took a controversial point of view....
View Full Document
- Fall '08
- 1932, 1920, 1916, Chief Executive, ADAM BRYANT, Linda Heasley