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Unformatted text preview: some automated solution finder consumers clearly prefer trying to get the solution. The answer in the future will be self-service customer solutions. The answer is not if but when. The answer is not really when but why havent you provided intensive self-service solutions right now Links of interest http://searchcrm.techtarget.com/bestWebLinks/0,289521,sid11_tax292551,00.html http://onlinebusiness.about.com/cs/integration/a/selfsupport.htm http://www.cio.com/archive/081500/power.html http://www.cioinsight.com/article2/0,1397,1610171,00.asp http://searchcrm.techtarget.com/bestWebLinks/0,289521,sid11_tax292551_idx11,00.html...
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- Fall '08