Speech Recognition - clearly shows that natural speech...

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Speech Recognition In the next 5 years most if not all call centers will be implementing some form of automated speech recognition technology. The technology is clearly to the point where solutions for 50-75% of all your calls can be handled by natural voice systems. Imagine what you can do if you only have to use your CSR’s to handle 50-100% of the current call volumes. Research at the Center for Customer Driven Quality-Purdue University
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Unformatted text preview: clearly shows that natural speech recognition (link to paper) systems can lead to equivalent and greater customer satisfaction http://searchcrm.techtarget.com/originalContent/0,289142,sid11_gci823531,00.html http://www.infoweblinks.com/content/speechsynthesis&recognition.htm http://crm.ittoolbox.com/nav/t.asp?t=420&p=423&h1=420&h2=423 http://www.speechtek.com/ http://www.speechtechmag.com/subscribe/...
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This note was uploaded on 02/22/2012 for the course CSR 309 taught by Professor Staff during the Fall '08 term at Purdue University-West Lafayette.

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