Super User Group - Overview Template

Super User Group - Overview Template - CRM Super User Group...

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CRM Super User Group The CRM Super User group consists of key employees who are representative of business roles that have regular contact with customers. This group plays a key role in identifying and prioritizing the business functionality and requirements for the CRM system. The CRM Super User Group normally consists of 12-18 members. Most of the members should be people who interact with customers on a daily basis and typically come from the customer service, sales, and technical service organizations. The remaining members consist of personnel from support services and can include personnel from marketing, finance, information technology, and technical support. Members of the Super User group should count on devoting up to five days of their time during this phase of the CRM project. This time includes participating in the following activities: 1. Conference Calls and Other Information Gathering: The Super Users will participate in conference calls and other information gathering calls or email requests as necessary to establish initial CRM requirements and implementation approach. 2.
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This note was uploaded on 02/22/2012 for the course CSR 309 taught by Professor Staff during the Fall '08 term at Purdue.

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Super User Group - Overview Template - CRM Super User Group...

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