TrainingWP

TrainingWP - Improving Front-line Training 2008 Customized...

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©2008 The Ascent Group, Inc. 1 Improving Front-line Training 2008 Customized and Personalized Training and training delivery systems are changing, evolving to take advantage of the power of the Internet, mobile communications, and handheld technologies—the technologies that are changing society itself. Technological advancement has made it possible and practical to shift from classroom training to individualized learning. In turn, corporations are expecting trainers to become performance consultants, with the goal of developing custom learning content to help individual employees achieve their desired outcome. As a result, companies are spending more per employee on training and the average number of hours of formal learning per employee is increasing. The use of technology to deliver learning content has increased and companies are also spending more on external services like content design, development and delivery or technology infrastructure. More and more subject matter experts are assuming the training role. More live instruction is being delivered remotely or online and more and more self-paced or computer-based training is being offered to busy employees, making it even more convenient to brush up on skills or learn a new procedure. Training that is portable, self-directed, and available on-demand is becoming popular, through pod casts, PDAs, or even mobile phones. Simulation technology is also being widely implemented, allowing learners to realistically “try the job” before actually on the job. Companies are expecting more from their training organizations—to maximize results while minimizing resources; to prove that the investment in training is paying off in employee performance; to develop content more quickly; and to deliver learning in such a manner that it is more accessible, even seamless with work duties. More so than ever before, an organization’s training function is being run like any other business function with increased attention on operational efficiency, accountability, and connection to organizational strategy. These challenges are reflected in the top concerns identified by training and development professionals in recent industry research: Managing training costs and funding Getting the most out of e-learning, learning development systems Linking learning to performance Increasing training comprehension Aligning learning with business needs and individual employee competency needs. It's no longer acceptable to hope an employee learns something at a training session. The best performing companies are thoughtfully developing and engaging their most important resource: the people they employ. Engaged employees are the key to excellent customer service. Engaged employees are employees that feel as though they are truly valued at work; that their efforts directly contribute towards the mission and success of the company. Engaged employees are more productive and less likely to look outside of the company for employment.
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©2008 The Ascent Group, Inc. 2
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This note was uploaded on 02/22/2012 for the course CSR 309 taught by Professor Staff during the Fall '08 term at Purdue.

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TrainingWP - Improving Front-line Training 2008 Customized...

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