VCU- CRM Program Cost Benefit Analysis

VCU- CRM Program Cost Benefit Analysis - CRM Project Costs...

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CRM Project Costs Item 2004 2005 2006 2007 2008 TOTAL CRM Software (1) $0 $198,000 $35,640 $35,640 $35,640 $304,920 Hardware (2) $0 $0 $0 $0 $0 $0 Training (3) $0 $59,400 $59,400 $59,400 $59,400 $237,600 Communications (4) $0 $0 $0 $0 $0 $0 Consulting (5) $195,000 $50,000 $25,000 $0 $0 $270,000 External CRM costs (6) $0 $131,670 $66,330 $0 $0 $198,000 Internal Costs (7) $0 $71,000 $142,500 $62,500 $62,500 $338,500 Subtotal $195,000 $510,070 $328,870 $157,540 $157,540 $1,349,020 Contingency (8) $0 $51,007 $32,887 $0 $0 $83,894 Total Annual Costs $195,000 $561,077 $361,757 $157,540 $157,540 $1,432,914 Assumptions: 1. CRM software costs $.9K/user (220 users) in 2005 and 18% maintenance in 2006 - 2008; maintenance cost continues in successive years. 2. Assumes any hardware costs included in other IT budget 3. Training equals 1.5x software costs over 5 years distributed evenly per year. 4. Assumes any telecommunication costs included in other IT budget 5. ISM’s CRM roadmap and related consulting services, including business process work. 6. External CRM professional services firm (usually CRM vendor or partner) to do implementation; assume 1x (range is .5x-2.5x) the technology costs; allocated 2/3 of costs in 2005 and 1/3 in 2006
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VCU- CRM Program Cost Benefit Analysis - CRM Project Costs...

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