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Unformatted text preview: Appendix F: Operations and Material Management Chapter 12 Many people take the way goods and services are provided to them for granted. They do not think about the nature of the operating system that produces the goods and services they receive. To improve your understanding of how OMM processes work, complete the following assignment. 1) Choose three companies and observe how employees do their tasks. These should be three entirely different types of companies , such as a fast-food restaurant, a department store, or the emergency room of a hospital. 2) Think about the differences in the operations involved in the input, operations, and output stages of these companies. Try to identify the nature of their operating systems (small batch production, mass production, or flexible production). Are employees organized in different ways? If so, why? If possible, talk to the managers and employees in these operations to further your analysis. 3) What are the main kinds of OMM costs companies have? How does this affect their OMM operations? 4) How do companies design their operating systems to give them a competitive advantage? 5) Fill in the following chart in great detail. Company Company Type Input Operations Output Costs Competitive Advantage Simple Examp le: Kiddos Lemon ade Food Lemons, water, ice, sugar, cups, napkins, pitcher, knife This is a small batch operating system. The lemons are sliced by manager (mom) and then squeezed by kiddo to extract the juice. This is then sent to the mixing station where it is combined with water, ice and sugar. This is then stirred to mix well. This stirred to mix well....
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- Spring '11
- Lemonade, hair salon, Submarine sandwich, Red Lobster