In-class Order_Cycle_Mgmt_as_presented_by_Prof._Nyaga

In-class Order_Cycle_Mgmt_as_presented_by_Prof._Nyaga -...

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Order Cycle Management SCHM4401 Nov. 10, 2009
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Discussion questions What is order cycle management? What is the relationship between order cycle and customer value? What supply chain factors influence order cycle management? What is a “perfect order”? Why should managers staple themselves to an order? How does order cycle variability affect customer service? How can firms reduce order cycle variability? How can firms improve order cycle management?
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Some Order Cycle Management Definitions Order management All of the activities and processes required to satisfy customer demand and to convert a customer order into cash. Order mgmt system The organization and architecture that enables a supplier to manage the flow of information related to customer orders. Order cycle The series of steps required to take and fulfill a customer order. Order preparation Communication needed to describe a customer’s order requirement. Order entry Activities that prepare order for fulfillment. Order filling Tasks required to select or produce the items needed to fill an order. Order transmittal Tasks required to move order information to the processing stage. Order delivery Tasks required to deliver ordered products /material to customer. Order status reporting Activities that inform customer of the state of the order. Order batching Practice of grouping similar orders together so that they can be processed more efficiently. Shipment consolidation Practice of grouping small shipments into larger, more efficient shipments.
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The Order Cycle Buyer Recognize need Order preparation Order transmittal Order processing Order shipment Order receipt Invoice and billing Seller
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What factors affect order cycle?
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This note was uploaded on 02/25/2012 for the course MGSC 1201 taught by Professor M during the Spring '12 term at Northeastern.

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In-class Order_Cycle_Mgmt_as_presented_by_Prof._Nyaga -...

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