INTRO METRICS DISCUSSION

INTRO METRICS DISCUSSION - Operational and Financial...

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Operational and Financial Performance Measurement
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Performance Measurement--Topics Why is it important? To Whom is it important? The Process of measuring performance The Focus What are metrics compared to? Disseminating the data
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Performance Measurement Why is performance measurement Important, and to whom is it important? Why—resource commitment, competitive pressures, pressures to perform well financially, and a desire to build controls into your organization To Whom—shareholders, management, operating employees, customers, product and service vendors, and government
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Performance Measurement—The Process You must decide what is to be measured How is that decided? By determining the key factors that will determine your company’s success in meeting its goals in such areas as cost control, quality, customer service, asset utilization, and financial performance— internal and external measures Defining the metrics to be used precisely
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Performance Measurement—The Focus of the Metrics Costs Time Quality Productivity Customer Satisfaction Asset Utilization
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Performance Measurement—What Are the Metrics Compared to?
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INTRO METRICS DISCUSSION - Operational and Financial...

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