progressive insurance

progressive insurance - Foundation concepts Michael H Zack...

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Unformatted text preview: Foundation concepts Michael H. Zack, Northeastern University ©Michael H. Zack Process improves at Progressive Insurance due to new hardware Customer HQ Adjuster Call ins. co. Call adjuster Inspect car Submit report Issue check Before (1-3 weeks) Foundation concepts Michael H. Zack, Northeastern University ©Michael H. Zack Process improves at Progressive Insurance due to new hardware Customer HQ Adjuster Call ins. co. Dispatch adjuster Inspect car Submit report Issue check After (1 hour) Foundation concepts Michael H. Zack, Northeastern University ©Michael H. Zack Integrative Framework Strategic Impact • Better product or service •Lower cost product or service Information Processing Infrastructure •Data/ Information • Hardware •Software •Programs •Procedures •People Information Processing Impact •Operations • Control/ Decision- making •Innovation/ Learning alignment Drives Enables Drives Enables alignment • Laptops • Printers • Cell phones • Digital cameras • Fax • Vehicles Foundation concepts...
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progressive insurance - Foundation concepts Michael H Zack...

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