SDI-Service-Desk-Foundation-Qualification-(QQ0-401).pdf - HDI QQ0-401 SDI-Service Desk Foundation Qualification http\/killexams.com\/exam-detail\/QQ0-401

SDI-Service-Desk-Foundation-Qualification-(QQ0-401).pdf -...

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QQ0-401 HDI SDI-Service Desk Foundation Qualification
QUESTION: 107 What is one of the differences between open and closed questions? A. Closed questions are used to receive short responses, and open questions to encourage conversation. B. Closed questions seek elaboration, and open questions seek confirmation. C. Open questions are scripted, and closed questions are made up on the spot. D. There is no difference between open and closed questions. Answer: A QUESTION: 108 What is the best description of knowledge management? A

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