09 Measurement

09 Measurement - This is an essential managerial task. 4...

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1 Measurement and Decision Making
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Learning Objectives 2 Objective Learning Activities Readings/Qui z In-Class Understand Systems Concepts Packet and Chapter Reading None Understand why we measure and where measurement might occur Packet and Chapter Reading None Understand the characteristics of good measures Packet Lecture Designing appropriate measures Packet In class case Perform basic measurement calculations Packet In-class case
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2 Agenda for today Slides: Reasons for measurement Characteristics of good measures (10 minutes) Group discussion Designing good performance measures (15 minutes) Performing measurement calculations (50 minutes)
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3 Recurring Class Theme Data describe people, events, things, and ideas. Words, numbers, symbols, graphics Information Data becomes information when it is in usable form basis for initiating some action making a decision There is great value in creating useful information out of data.
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Unformatted text preview: This is an essential managerial task. 4 Value Added Progression Data Meaning Information Good Decisions Why do we measure? 6 When performance is measured, performance improves. When performance is measured and reported back, the rate of improvement accelerates. Thomas S. Monson. Favorite Quotations from the Collection of Thomas S. Monson . Deseret Book, 1985. 7 9 What Should you Measure Inputs (Amount, Quality, Timing)x axis Outputs (Amount, Quality, Timing)y axis Common Ratios: Efficiency Success Rates Failure Rates Remember: you get what you measure Characteristics of Good Measures Simple Easily obtainable Easily collected Easily calculated Precisely definable Objective Valid Robust 10 Other Considerations Units of measure Precision Sampling 11...
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09 Measurement - This is an essential managerial task. 4...

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