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Ba (19) - J Challenges for managers employed in sendce...

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Unformatted text preview: 9/7/2011 J Challenges for managers employed in sendce factofies and J Low Interaction / Customization mass swims are best described br- .. n Challenges for managers ' 1. Ca-ital decisions 25% : Ambiance (attention to physical . 2_ : ttention to " surroundings) _ physical I Harkflting urroundin s , I Making service “we rm" _ _ 3. Fl htm COSt :- Managing fairly rigid hierarchy with need for ingreasges standard operating procedures _ 4. Scheduhng workfo rces . .I'. . I _ _1_. _.._ .L _ F”.- _-::; _-_ "_r .-'. , .__. . J. _. ,_:_._ "l."" _T':_. 'I '. _- __ =-.',- -'-'.~_-:' -'. .95.- -.l - .- 1-1. '-'I' ' _-_-r I I 'u' -.' '.'\- r H _ --.-="'- -.-_-.:'-,._ ' _._ _._. .. _u . - ' ;-_.— ”E? :__--.-.-_ .- --;.__ -'-- - ,--.._ -. - -- - . I.- . ._- _'._.-'_ :'- "'_- " T ._ :_-.-_ _. ._- 1 .'. '. ..-I ' ' -'."'"' ' '_"'-'-r.._- - .-..:- ' - _ _ fl - 'l. .J .r_-‘ 1' - _.._: _ “- I- _. ' :'_-- - - --\... -_ a. .-. . __ .-_-.-' -_I_i':':. . :'."_p. . __ rim-21¢"; '. ._ - - :'-EE'I' :: "I “:3 ' ' .'--.'-"'—--=-:-.- .- n.‘ . . -'_- _._-n. -. ..__- ' '11- . .' -_ '-'.-' _.__..._ __ _-._ . - _.._ __.h -.-.'.-I.'. . _'.-";§'-: -.-.-: - ml". . '*;a--.' .- ' '- .- - - *.'..-'_- d"' - . -=.'. 121;}: Li . . -'_' .'-'-:'r " _ . .".-'.-_-- -' . ._.._.._ _ _ _ _- __ _. ___ .__- _ __.. . . . -:..-_'_--:':- .: -- -._--._'-'.-'- _-1’.--_’--¢ .!-.=.-1 ; '. - '- - 'II" - -. I . .IL ..-'. ' . ' - . ' . ' ' ' - - -'-.. ._ ' - . _ _. -__::_-'_-_...'.-" :. ._ _ _ - - I-' - _ .' .. ' __-_ "" - __' _ _ - _ ': _ :-..-..__ I--_'._ - _ .-:.' ' . '-_. - 5—". T I - 1 2 3 .Eauntdoam; ! 51:; IL: 5! 1;: I I {Elan 5 ”cliff: ‘55-??? a—k‘ -a-.'-.-. ::—:i.,-'..'.i Your name, where you are from and oyour major. ' ' ' High Interaction / Customization 1. Wh _ do you like _ _ * a a Challenges for managers most 4- .I out ' :- Fighting cost increases Lubboc - Maintaining quality 2_ What do u " J u Reacting to consumer intervention in process dislike most: I I. - I Managing flat hierarchy with loose . Lubbock? . subordinateesuperior relationships . ' :- Gaining employee loyalty funnies if. Jerri-Timirr52:35:; eii‘ii'i'iena I «rite-melamin- ' Y Nam Challenges for managers employed in service shops and our 6’ Where you are flora and professional services are best described by. .. our ma'or. "Y _ l 1. T a. ost impo mentor in your ‘e 2. Why did y pick Texas Tech _.__...; to college? ' Fighting cost Increases Maintaining quality Gaining employee loyalty Only A BL B ...
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