Becoming customer

Becoming customer - 'tjust March07,2007|

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Becoming customer-centric isn't just  about customer satisfaction March 07, 2007|By There's a trend in business today for companies to become more customer-centric. Your  company's objectives should highlight the quality of your product and the support of  your customers.  Customer focus goes hand-in-hand with customer loyalty. More than customer  satisfaction, customer loyalty extends to all customers in your business, from those who  supply to those who buy. It includes your first customer too -- your employee.  Customer-centricity also plays a role in defining and guiding the customer's experience.  Walt Disney was the master of controlling a customer's experience. Disney's theme  parks today control what visitors see, what they smell, when those sights and smells hit  them, the emotions they feel, and much more. Every detail is attended to by park 
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This note was uploaded on 02/25/2012 for the course CSR 332 taught by Professor Staff during the Spring '08 term at Purdue.

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Becoming customer - 'tjust March07,2007|

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