The Ten Commandments of Customer Servic1

The Ten Commandments of Customer Servic1 - The Ten...

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The Ten Commandments of Customer Service Author: David Wee David Wee is Founder & CEO of DW Associates and the Asia Speakers bureau. He is the primary developer of Entrepreneurial leadership and creating new space in a crowded market ™. Email david.wee@pacific.net.sg and website http://dwassociates.blogspot.com/ Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates. The practice of customer service should be as present on the retail area as it is in any other sales environment. 1. Know who is boss. You are in business to service customer needs, and you can only do that if you know what it is your customers want. When you truly listen to your customers, they let you know what they want and how you can provide good service. Never forget that the customer pays our salary and makes your job possible. 2. Be a good listener.
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The Ten Commandments of Customer Servic1 - The Ten...

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