004 Fall 11 CPT 5 MGT 9700 (Process Analysis)

004 Fall 11 CPT 5 MGT 9700 (Process Analysis) - Baruch...

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Baruch College MGT 9700 Zicklin School of Business Fall 2011 Department of Management MW, 6:00 pm-7:15 pm OPERATIONS AND QUALITY MANAGEMENT Homework Assignment: Ch 5 - Process Analysis 1. (One Point) Which of the following best describes the term cycle time? A. Average time between completions of successive units B. Ratio of the time a resource is activated over its use C. Can be no more that 60 minutes D. The same as utilization E. The labor content of the item being measured 2. (One Point) A process flowchart uses symbols to represent which of the following? A. Factory location B. Warehouse space available C. Work force schedules D. Flows of material or customers E. Data analysis 3. (One Point) A process flowchart uses which of the following symbols to represent a decision point in a flow diagram? A. Rectangle B. Arrow C. Inverted triangle D. Diamond E. A dashed line 4. (One Point) Which following production process term best describes the situation when activities in a stage of production must stop because there is no work? A. Blocking B. Buffering C. Starving D. Buffer E. Setup time 5. (One Point) An advantage of a make-to-stock process is which of the following? A. Rapid delivery of a standard product B. All units of output are unique C. It responds directly to customer orders D. It allows the firm to avoid inventory costs E. It combines the best features of other processes 6. (One Point) Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?
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004 Fall 11 CPT 5 MGT 9700 (Process Analysis) - Baruch...

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