PC0-001 PEOPLECERT ITIL 2011 Foundation
Answer: D QUESTION: 119 The remediation plan should be evaluated at what point in the change lifecycle? A. Before the change is approved B. Immediately after the change has failed and needs to be backed out C. After implementation but before the post implementation review D. After the post implementation review has identified a problem with the change Answer: A QUESTION: 120 Which of the following statements MOST correctly identifies the scope of design coordination activities? A. Only changes that introduce new services B. It is mandatory that all changes are subject to design coordination activity C. Only changes to business critical systems D. Any change that the organization believes could benefit Answer: D QUESTION: 121 What is the PRIMARY process for strategic communication with the service provider's customers? A. Service catalogue management B. Service portfolio management C. Service desk D. Business relationship management Answer: D QUESTION: 122 Which one of the following is NOT an aim of the change management process?
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- Fall '20
- Information technology management, Service system