Chapter10_385_pdf

Chapter10_385_pdf - Chapter 10 Conflict WHAT WE WILL COVER...

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Chapter 10: Conflict WHAT WE WILL COVER: 1) MEANINGS, TYPES, AND LEVELS OF CONFLICT 2) MEANS OF CONFLICT RESOLUTION AND NEGOTIATION 3) COPING WITH STRESS AND BURNOUT AT WORK
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Reconsidering harmony & discord Conflict - negative or a positive? Do people tend to work through conflict effectively?
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Conflict “Interaction of inter- dependent people who perceive incompatible goals & interference from one another in achieving them” Interaction; Inter- dependent; Incompatible; Interference
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Sources of Conflict Communication at the center Perception is key Dimensions: intensity (how big); level (who); visibility=overt/covert; micro v. macro=scope; outcomes= pos or neg effects
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Contexts for Conflict Attribution: MY mental map of cause; consistency, consensus
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Chapter 10: Attributional Biases Fundamental attribution error: e.g., “She’s a mean person and she just does mean things.” Actor-observer bias: e.g., “Your career failures are your fault; mine are due to my disadvantages.”
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This note was uploaded on 02/29/2012 for the course COMM 385 taught by Professor Keough during the Fall '08 term at USC.

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Chapter10_385_pdf - Chapter 10 Conflict WHAT WE WILL COVER...

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