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Unformatted text preview: an organization. "Job costing" cannot be applied in a service business, because "jobs" only consist of things like "clients," "surgical procedures," "seat miles," "student credit hours," "fire calls," or other measures of output. Capacity utilization refers to the degree to which an organization's output capabilities are being outsourced to other businesses. Lean manufacturing entails the pursuit of standardization for as many processes as possible, without compromising responsiveness to customer demand. An important part of TQM is to stress quality by comparing products and processes to other "world-class" firms. This comparative process is commonly known as targeted marketing. Kaizen is a Japanese term used to describe a blitz like approach to study processes and install efficiency within an organization....
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- Spring '11