AArdvarkBlueprintT303S09

AArdvarkBlueprintT303S09 - ServiceBlueprint Aardvark T...

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Service Blueprint Aardvark T Shirt Screen Printing Emily Garr, Nick Iovinelli, Kyle Laman, Kylee Seibert, Amanda Smith
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Line of Customer Interaction Line of Visibility Line of Internal Interaction PHYSICAL EVIDENCE CUSTOMER CONTACT PERSON SUPPORT PROCESS (Back Stage) (On Building Exterior Parking Lot Front Desk Business Cards Products for Sale Signage Customer arrives at business Sales Associate Greets Customer Available Sales Representative Answers Phone Customer Looks through Customer Manual Sales Associate Finds Prepared Quote Customer Shares Order Details Customer Calls to Request Order Sales Associate Creates Quote Sales Associate Discusses Order with Customer Customer looks at samples and tries on samples Continued Sales Associate Assists with Samples Customer Provides Artwork Details Sales Associate Confirms Artwork Request Sales Associate Files Quote Customer Manual Catalogs Front Desk Samples Employee Uniform Customer Manual Catalogs Front Desk Samples Order Form Certificates Fitting Room Clothing Racks Samples Signage Customer Manual Art Catalogs Paperwork Potential Bottleneck or Failpont, Click for more details More information Available, Click adjoining box for details
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Line of Customer Interaction Line of Visibility Line of Internal Interaction PHYSICAL EVIDENCE CUSTOMER CONTACT PERSON SUPPORT PROCESS (Back Stage) (On Sales Associate Completes Order Sales Associate Files Order Forms Designer Creates Artwork Customer Signs Forms Customer Leaves Business Customer
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AArdvarkBlueprintT303S09 - ServiceBlueprint Aardvark T...

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