SerenitySpaBlueprintT302S09

SerenitySpaBlueprintT302S09 - erenity Spa and Tanning Group...

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Unformatted text preview: erenity Spa and Tanning Group 3 : Kylynne Chambers Stephanie Jackson Katie Kovacs Emily Clouser Dominic Brenner Line of interaction Line of visibility Internal Interaction Customer call for an appointment Shows up for appointment/ Checks in Receptionist makes appointment Receptionist givers reminder call Therapist preps room for client Receptionist finds name in database Receptionist gets therapist Therapist gives instructions Therapist greets Receptionist gives client paper Greet client and ask for their named Receptionist verifies information received Receptionist gives paper, inform Receptionist gets papers ready Physical Evidence Customer Actions Onstage Contact Person Backstage Support Process Fills out paper Wait for therapist Go to room with therapist Listen to instructions Therapist leaves room F1 F2 B1 B2 • Lounge chair • Front desk • Products for sale • Clip board • Pen • Paper • Water Cooler • Coat rack • Trash can • Seats • Signage • Bathrobe • Towel • Chair • Magazines • Table • Rug • Plants Line of interaction Line of visibility Internal Interaction Pays Therapist Re ‐ enters room Receptionist schedules appointment Receptionist completes transaction Receptionist rings up customer Therapist discusses massage Therapist gives massage Therapist waits for customer Therapist cleans room, receptionist does laundry Receptionist verifies appointment Physical Evidence Customer Actions Contact Person Onstage Backstage...
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This note was uploaded on 02/29/2012 for the course ECON 4020 taught by Professor Ellen during the Spring '12 term at Bowling Green.

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SerenitySpaBlueprintT302S09 - erenity Spa and Tanning Group...

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