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Handout for Organizational Communication 23 Nov 09

Handout for Organizational Communication 23 Nov 09 -...

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Organizational Communication 1. Organization and its components Definition of organization: An organization is a group of people intentionally organized to accomplish an overall, common goal or set of goals. The components of an organization: - Physical elements (Buildings, office, walls, etc) - Non-physical elements (Vision, mission, goals, culture, climate, etc) 2. Organizational Theories School of Thought Organizational Image Role of Communication Scientific Management Human Relations Systems Quality 3. Communication Networks A. Internal Networks - Downward message flows - Upward message flows - Horizontal message flows B. External Networks - Advertising, Marketing, Public Relations 4. Organizational Leadership
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Unformatted text preview: Leadership: the ability to successfully integrate and maximize available resources within the internal and external environment for the attainment of organizational or social goals. - Coaching- Affiliative- Democratic- Commanding 5. Organizational Culture and Climate Definition of organizational culture: “symbols, events, traditions, standardized, verbal and nonverbal behavior patterns, folk tales, rules, and rituals, that give the organization its character or personality (Ruben & Stewart, 2006, p.314) Definition of organizational climate: “the atmosphere or tone members of the organization experience as they go about their daily routines” (Ruben & Stewart, 2006, p.317)...
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