3/1/12Lec1/1www2.fiu.edu/agirardc/3120ch6.12.htmLec. 12. Chap. 6 Communication and Conflict ResolutionV. Developing Communication SkillsA.4 styles of miscommunication in Virginia Satir¶s (1988) Peoplemaking:1. Placaters: always agreeable;passive;act helpless;no one knows what want or feel2. Blamers: act superior;bodies tense,often angry;gesture by pointing;hide feel weak3. Computers: don¶t show feelings(considered dangerous); tonelessly say things4. distractors: frenetic;feel lonely,out of place;avoid talk of relevant feelings;flitB.John Gottman¶s 5 reactions to conflict: signs divorce risk: contempt, criticism,stonewalling (resisting a partner¶s complaint), belligerence (defiant challenge)C.Too much openness? Studies show linear model(>disclose,>happiness), no curveD.Trust:believe reliability/integrity of person;dep on predictable person w/optionsE.Need feedback to self-disclosure:silence is neg response;best say is valid; focus on:1. “I” statements:
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