Chapter 3 - Chapter 3: Attitudes & Job satisfaction...

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Chapter 3: Attitudes & Job satisfaction Employee opinion survey diverse aspects of workplace A. The definition & elements of ATTITUDES evaluative statements Favorable or Unfavorable towards objects, people, or events 1. Cognitive dimension (Belief) “my pay is low” 2. Affective dimension (Feeling) I’m angry over how little I’m paid” 3. Behavioral intention I’m going to look for another job that pays better (The components yield an individual’s negative attitude towards pay) B. Relationship between ATTITUDES BEHAVIORS The attitudes people hold determine what they do Attitudes Behaviors Theory of reasoned action (factors attitudes behavioral intention behavior) Leon Festinger “sometimes there is inconsistency between attitudes & behaviors” (stable state with minimal dissonance) Cognitive dissonance any incompatibility between two or more attitudes or between behavior & attitudes Ex: Smokers realize that smoking is unhealthy for first & second hand smokers yet they continue smoking 1. Individuals seek to reduce their uncomfortable gap to reach stability and consistency 2. Consistency is achieved by changing -attitudes -modifying the behaviors -through rationalization Situational Variable Independent Variable Dependent Variable (outcome) C. Major attitudes in the workplace
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This note was uploaded on 03/05/2012 for the course ORGANIZATI 345 taught by Professor Andreakim during the Spring '12 term at Rutgers.

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Chapter 3 - Chapter 3: Attitudes & Job satisfaction...

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