Mgmt301Study GuideMidterm

Mgmt301Study GuideMidterm - Mgmt 301 Study Guide Midterm...

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Mgmt 301 Study Guide Midterm Spring 2012 Know about dealing with deviant behavior Production -Leaving early, intentionally working slowly, wasting resources. Property - sabotage, lying about hours worked, stealing from the organization. Political - showing favoritism, gossiping and spreading rumors, blaming coworkers. Personal aggression - sexual harassment, verbal abuse, stealing from coworkers . (ch.’s 6 and 7) Know about anthropology, social psychology, psychology, sociology Anthropology -studies done to understand different values, attitudes, behaviors of different cultures. Social psychology -how people influence each other. How to implement change. Psychology -concerned with problems of fatigue, boredom, learning, perception, personality, emotions, training, and more. Sociology -Peoples environment, culture, structure, and more. Know about Luthans’ research - Traditional Management - Decision making, planning, and controlling. -Communication- Exchanging routine information and processing paperwork. -Human Resource Management- Motivating, disciplining, managing conflict, staffing, and training. -Networking- Socializing, politicking, and interacting with others. Know about leading, planning, organizing, and controlling -Leading- A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts. -Planning- A process that includes goals, establishing strategy, and developing plans to coordinate activities. -Organizing- Determining what tasks are to be done, who is to do them, how they are to be grouped. -Controlling- Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations. Knows about the Big Five Personality model and the different personality dimensions Extraversion -outgoing, talkative, social, assertive Agreeableness -trusting, good natured, cooperative Conscientiousness -dependable, responsible, achievement oriented Emotional Stability -Relaxed, secure, unworried Openness to expression -intellectual, imaginative, curious, broad minded Know about Hofstede’s different dimensions Power distance -high power culutres accept large inequities of power and wealth. Low- power stress opportunity Individual vs. collectivism -individualism prefer to act as individuals, not in groups. Collectivism people in a group expect other to protect members.
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Uncertainty avoidance - high-people have higher anxiety about ambiguity and uncertainty. Low-people have higher tolerance for variety, and accept change.
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