Chapter10 - Chapter 10: Motivating Employees Overview n n n...

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Chapter 10: Motivating  Employees
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Overview n Know Taylor’s theory of scientific management n Be aware of the Hawthorne Effect n Know the difference between Theory X, Theory Y, and  Theory Z n Show how managers put motivation theories into action n Show how managers have to personalize motivation  strategies across the globe and generations
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Value of motivation n Value of the happy employee n Losing experienced employee may impact company up  to 6-18 months’ salary on recruiting and training n The “soft loss” (intellectual, morale, stress, etc)
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Value of motivation (cont) n Engaged vs Disengaged worker n $300 billion a year in U.S. economy lost due to disengaged  employees n Intrinsic reward-personal satisfaction for job well done n Extrinsic reward-reward passed down from someone  else for good work ex. pay raise
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Scientific Management What is scientific management? n Studying workers to find the most efficient ways of doing  things and then teaching people those techniques n Ex.  McDonald’s cooks n Time motion studies-tasks must be performed to  complete a job and the time needed to do each task n Ex. shoveling materials Overall this style viewed people as machines that needed  to be conditioned a certain way!!! Companies using this style often have conformity, less 
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This note was uploaded on 03/04/2012 for the course IT 104 taught by Professor Staff during the Spring '08 term at Purdue University-West Lafayette.

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Chapter10 - Chapter 10: Motivating Employees Overview n n n...

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