Chapter 12 - CHAPTER 12 CONFLICT Copyright 2011 Vandeveer...

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CHAPTER 12 CONFLICT Chapter 12 Copyright 2011, Vandeveer and Menefee 1
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LEARNING OUTCOMES – CONFLICT Define conflict Contrast the three views of conflict Describe the five conflict-handling strategies Discuss the use of a third party to resolve conflict Differentiate among conciliation, fact finding, fact finding with recommendations, mediation, and arbitration for seeking conflict resolution Gain a greater understanding of one’s own preferred conflict-handling style through self assessment Chapter 12 Copyright 2011, Vandeveer and  Menefee 2
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CONFLICT Conflict is a relational phenomenon that we will all face when working with others. Conflict can be defined as a process where one person or group perceives that another person or group has negatively affected (or is about to negatively affect) something of concern to them – the person or group. Conflict is a disagreement. Chapter 12 Copyright 2011, Vandeveer and  Menefee 3
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CONFLICT – A PERCEPTION If no one is aware of a conflict, then it is generally agreed that no conflict exists.
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